Data & Privacy
This Privacy Policy explains what personal information bouncingball collects from players in the Philippines, how that information is used, and what rights you have over your own data. Reading this page before you register helps you make an informed decision about your account.
What We Collect
When you create an account or use the bouncingball platform, we collect certain personal information that is necessary to operate the service safely and in compliance with Philippine regulations. We only collect what is genuinely needed — nothing more. Below is a clear breakdown of the categories of data we handle and why each one is collected.
When you register on the platform, we collect your full legal name, date of birth, email address, and mobile number. This information is required to create and verify your account in accordance with Philippine gaming regulations. Your date of birth is used to confirm that you meet the minimum age requirement of 21 years. We do not collect more personal details than are necessary for account creation and identity verification. All registration data is stored securely and is never shared with unrelated third parties.
To process deposits and withdrawals in Philippine pesos, we collect transaction records including amounts, timestamps, and the local payment channel used. We do not store full card numbers or sensitive banking credentials on our servers. Payment data is handled through secure, locally compliant payment processors who are bound by their own data protection obligations. Transaction records are retained for the period required by applicable Philippine financial regulations. You can review your own transaction history at any time from within your account dashboard.
We record gameplay activity including game sessions, bet amounts, game outcomes, and session durations across Casino, Live Casino, and Bingo. This data is used to maintain fair play, resolve disputes, and support responsible gaming monitoring. Gameplay logs help us identify unusual patterns that may indicate problem gambling or fraudulent activity. Activity data is also used in aggregate, anonymised form to improve the platform experience for all Filipino players. Individual gameplay records are not shared with third parties for marketing purposes.
When you access the platform, we automatically collect technical information such as your device type, operating system, browser version, and IP address. This data is used to ensure the platform displays correctly on your device and to detect potential security threats. IP addresses may be used to verify your general location for compliance purposes, but we do not track your precise physical location. Technical data is retained only for as long as it is needed for security and operational purposes. We do not use device data to build advertising profiles or sell it to data brokers.
If you contact our support team or submit a query through the platform, we retain records of that communication to help resolve your issue and improve our service quality. Support records include the content of your messages, the date and time of contact, and the outcome of the interaction. These records are used solely for the purpose of resolving your query and for internal quality review. We do not use support communications for marketing purposes without your explicit consent. All communication data is stored securely and accessible only to authorised platform staff.
Before processing a withdrawal, we may request a copy of a valid government-issued ID to verify your identity in line with Philippine anti-money laundering requirements. Accepted documents include a Philippine passport, driver's licence, or other nationally recognised identification. Uploaded documents are reviewed by authorised staff only and are stored using encrypted file storage. Verification documents are not shared with third parties except where required by law or by the relevant regulatory authority. Once verification is complete, documents are retained only for the legally required retention period.
How We Use Your Data
Every piece of data collected by bouncingball has a specific, legitimate purpose. We do not collect information speculatively or retain it beyond the period for which it is needed. The following points summarise the main ways your personal information is used once it is in our systems.
Your registration data is used to create and maintain your account, authenticate your login, and protect your account from unauthorised access. Security monitoring uses technical and activity data to flag suspicious behaviour in real time. We may contact you via your registered email or mobile number if we detect unusual account activity that requires your attention. Account security is a continuous process, and your data plays a central role in keeping your balance and personal details safe. We never use your account data for purposes unrelated to the operation and security of your bouncingball account.
Transaction data is used to process your deposits and withdrawals accurately and to maintain the financial records required by Philippine regulatory authorities. Identity verification data supports our obligations under anti-money laundering rules applicable to online gaming platforms in the Philippines. We share only the minimum necessary data with payment processors and do so under strict contractual data protection terms. Financial records are retained for the period mandated by applicable law and are then securely deleted. Your payment information is never used for any purpose other than processing your transactions and meeting our legal obligations.
Gameplay and activity data is analysed to identify patterns that may indicate problem gambling behaviour, such as unusually long sessions, rapid increases in bet size, or repeated failed withdrawal requests. Where such patterns are detected, our responsible gaming team may reach out to the affected player or apply account-level safeguards. This monitoring is carried out in the interest of player welfare and is not used for any commercial purpose. Players can also proactively request deposit limits or self-exclusion through the Responsible Gaming page. All responsible gaming data is handled with strict confidentiality.
Aggregated and anonymised usage data helps us understand how Filipino players interact with the platform so we can improve game availability, navigation, and mobile performance. No individual player is identifiable in the analytics data used for platform development. We do not use personal data to build individual behavioural profiles for advertising or to sell insights to third parties. Any analytics tools used on the platform are configured to minimise data collection and to comply with applicable Philippine privacy standards. Platform improvement decisions are made at an aggregate level, not based on individual player profiles.
Your Rights
As a player based in the Philippines, you have specific rights over the personal data that bouncingball holds about you. These rights are grounded in the Philippine Data Privacy Act of 2012 and apply to all registered members of the platform. You can exercise any of the following rights by contacting us through the support channels listed in the FAQ.
You may request a copy of the personal data we hold about you at any time. We will respond to access requests within a reasonable timeframe and provide the information in a clear, readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. We will update your records promptly upon verification of the correct information.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under Philippine law.
You have the right to object to the processing of your personal data for purposes beyond the core operation of your account, including any direct marketing communications.
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider of your choice.
If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, the relevant regulatory authority for data protection matters.
Additional Details
The bouncingball platform uses a limited set of cookies that are strictly necessary for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect your account from cross-site request forgery attacks. We do not use third-party advertising cookies or tracking pixels that follow your activity across other websites. Analytics cookies, if used, are configured to collect only anonymised, aggregated data and do not identify you as an individual. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies may affect the functionality of the platform.
We retain your personal data only for as long as it is necessary to fulfil the purpose for which it was collected or to comply with applicable Philippine legal and regulatory requirements. Account registration data is retained for the duration of your active account and for a defined period after account closure as required by law. Transaction records are kept for the period mandated by Philippine financial regulations, typically a minimum of five years. Gameplay logs are retained for a shorter operational period unless they are required in connection with an ongoing dispute or regulatory inquiry. Once the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, changes in Philippine law, or improvements to the platform. When a material change is made to this policy, we will notify registered players via the email address associated with their account before the change takes effect. The updated policy will also be published on this page with a revised effective date so that you can always find the most current version. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with any changes to this policy, you should stop using the platform and contact us to request account closure.
In the normal course of operating the platform, your personal data is processed and stored within systems that may be hosted in data centres located outside the Philippines. Where such cross-border data transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. We only transfer data to service providers who have agreed to our data protection requirements and who are capable of meeting those standards. We do not transfer your personal data to countries or organisations that cannot provide an adequate level of data protection. If you have questions about where your data is stored or processed, you may contact us through the support channels listed in the FAQ.
If you have any questions about how bouncingball handles your personal data, the FAQ page covers the most common queries from Filipino players. You can also review our Terms and Conditions for the full picture.