Player Welfare
At bouncingball, we believe that gaming should always be fun, controlled, and within your means. This page explains the tools and resources available to every Filipino player who wants to keep their experience safe and enjoyable.
Tools & Controls
Every registered member on the platform has access to a set of practical tools designed to keep gaming enjoyable and within healthy boundaries. These controls are available directly from your account settings at any time.
You can set a daily, weekly, or monthly deposit limit on your bouncingball account to make sure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. This gives you full control over how much money enters your gaming account at any given time. Lowering your limit, on the other hand, takes effect right away with no waiting period. We strongly encourage all Filipino players to set a deposit limit when they first register, even if they feel confident about their spending habits.
Setting a session time limit means the platform will automatically notify you — or log you out — once you have been playing for a defined period. Long, uninterrupted gaming sessions can make it harder to stay aware of how much time and money you are spending, so this tool is one of the most practical safeguards available. You choose the duration that works for you, whether that is 30 minutes, one hour, or longer. When your session limit is reached, you will receive a clear on-screen reminder before any action is taken. Taking regular breaks is one of the simplest and most effective responsible gaming habits you can build.
If you feel that you need a longer break from gaming, the self-exclusion tool allows you to suspend your account for a set period — or permanently, if that is what you need. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. Self-exclusion requests are processed promptly and cannot be reversed until the chosen period has fully elapsed. This is not a sign of weakness; it is a responsible decision that many players make to protect their wellbeing. If you are unsure whether self-exclusion is right for you, please review the warning signs listed below or contact our support team through the FAQ page.
Your account dashboard gives you a clear view of your gaming activity, including session durations, total amounts wagered, and deposit and withdrawal history. Reviewing your activity regularly is one of the best ways to stay honest with yourself about your gaming habits. If you notice patterns that concern you — such as longer sessions than intended or deposits that exceed your original budget — the other tools on this page are there to help you course-correct. Transparency about your own behaviour is the foundation of responsible gaming. bouncingball makes this information easy to access so that every Filipino player can make informed decisions.
Reality check notifications are periodic on-screen reminders that appear during your gaming session to let you know how long you have been playing and how much you have spent or won during that session. These prompts are designed to interrupt the flow of play just enough to give you a moment to reflect and decide whether you want to continue. You can configure the frequency of these reminders from your account settings. Many players find that even a brief pause to review their session summary is enough to keep their gaming in check. Reality checks are a lightweight but genuinely effective tool for maintaining awareness during longer play sessions.
If you have concerns about your gaming behaviour or need help activating any of the tools described on this page, our player support team is available to assist you. You can reach us through the contact channels listed on the FAQ page. Our team is trained to handle responsible gaming queries with care and without judgement. We can help you set limits, initiate a self-exclusion, or simply talk through your options if you are unsure what step to take next. Your wellbeing matters more to us than your activity on the platform, and we will always prioritise your welfare in any support interaction.
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment. If several of these apply to you, we encourage you to use the tools above or seek support.
Continuing to play in order to win back money you have already lost is one of the clearest indicators of problem gambling behaviour.
Regularly depositing more than you planned, or using money set aside for bills and essentials, is a serious warning sign that should not be ignored.
If gaming is causing you to miss work, neglect family obligations, or lose sleep on a regular basis, it may be time to take a step back and reassess.
Feeling the need to conceal how much time or money you spend on gaming from family or friends is a strong signal that your relationship with gambling may need attention.
Feeling anxious, irritable, or depressed when you are not playing, or when you experience a losing streak, suggests that gaming may be affecting your emotional wellbeing.
If you have tried to reduce or stop your gaming but found yourself unable to follow through, professional support alongside our self-exclusion tool can make a real difference.
If you or someone you know is struggling with problem gambling in the Philippines, the Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming helpline. You can also reach out to our support team at any time via the FAQ page — we are here to help without judgement. Remember: seeking help is the strongest move you can make.
Common Questions
Yes. In line with Philippine gaming regulations, you must be at least 21 years old to register and play on the bouncingball platform. We verify your date of birth during the registration process and may request a valid government-issued ID before processing your first withdrawal. If we have reason to believe that an account belongs to a minor, we will suspend it immediately and refund any deposits made. We take age verification seriously because protecting young people from gambling harm is a non-negotiable part of our responsible gaming commitment. If you know of anyone under 21 who is attempting to access the platform, please contact our support team right away.
You can set or adjust your deposit limit directly from the Responsible Gaming section of your account settings. Simply choose whether you want a daily, weekly, or monthly limit, enter the maximum amount in Philippine pesos that you are comfortable depositing within that period, and confirm the change. The new limit takes effect immediately. If you want to lower your limit, the reduction applies right away with no delay. If you want to raise your limit, a mandatory review period applies to give you time to reconsider — this is a deliberate safeguard, not a technical restriction. If you have trouble finding the settings or need assistance, our support team can walk you through the process via the FAQ page.
No. Once a self-exclusion is activated, it cannot be reversed or shortened until the full exclusion period you selected has elapsed. This is intentional — the purpose of self-exclusion is to give you a genuine, uninterrupted break from gaming, and allowing instant reversal would undermine that goal. If you selected a permanent self-exclusion, the process for reactivating your account involves a mandatory waiting period and a review by our responsible gaming team. We understand that this can feel frustrating in the moment, but the restriction exists entirely for your benefit. If you are in distress during your exclusion period, please reach out to a professional support service or contact us through the FAQ page for guidance.
If you are concerned about a family member's gambling behaviour, the most important first step is to have an open, non-confrontational conversation with them about what you have observed. Avoid blaming language and focus on specific behaviours you have noticed, such as changes in mood, unexplained financial stress, or increasing time spent gaming. You can also contact our support team to report a concern about a registered account holder — we take third-party welfare reports seriously and will investigate discreetly. Encouraging your family member to visit this Responsible Gaming page and explore the self-management tools available may also be a helpful starting point. Professional counselling services in the Philippines, including those affiliated with PAGCOR, can provide structured support for both the affected individual and their family members.
Gaming on bouncingball should always feel like entertainment, not a source of stress. Set your limits, know your boundaries, and enjoy the platform at your own pace.